Refund Policy
1. Nature of our services
All copywritelabs services are custom digital deliverables. Because work begins promptly after payment, our refund policy reflects the bespoke nature of the work.
2. Before work starts
If you cancel in writing within 24 hours of payment and before briefing has begun, you are entitled to a full refund.
3. After work has started
Once briefing or research has begun, refunds are issued on a pro-rata basis: total fee minus the value of work completed to the date of cancellation, calculated in good faith.
4. Completed projects
No refunds for completed projects that have been delivered and accepted. Acceptance is deemed when the client has approved the final deliverable or failed to raise written objections within 7 days of delivery.
5. Copy disputes
If delivered copy does not match the agreed brief, we correct it at no charge. Changes in client preference after delivery are not grounds for a refund.
6. How to request
Email hello@copywritelabs.com with your order reference. We respond within 3 business days. Approved refunds processed via Stripe within 5 to 10 business days.
7. EU consumer rights
EU consumers have a 14-day withdrawal right. For digital services begun with explicit consent and acknowledgment that withdrawal rights are waived, the right is lost on commencement. By purchasing you confirm you have read and accept these terms.